Three tools, one account

Responsible gambling at Nine Casino, set before you play

Play only from 18+, and every Nine Casino account holds deposit limits, loss limits, session reminders, reality checks and self-exclusion.

Set a deposit limit

Licensed & auditedGaming Control Board Curaçao OGL/2007/8692/600, independently tested by GLI and eCOGRA

Protection in four lines

The essentials settled in four lines

Four facts that answer the first questions people ask us about limits and help.

Minimum age18+

Regulator and licenseGaming Control Board Curaçao, OGL/2007/8692/600

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion help[email protected]

Toolset

Which tools can you switch on in your account?

What each account tool does, so you pick the one that fits your own week.

You keep topping up too often

A deposit limit caps how much you can add to the account in a set period. Switch it on before your first session, not after a loss.

Stop point before chasing

A loss limit stops the evening at a figure you chose while calm. It goes on when you notice you chase money back.

Time disappearing on the account

A session reminder tells you how long you have been playing, without closing anything. Turn it on if time disappears on the account.

Access closed on request

Self-exclusion closes your access to the casino for a break you choose. Ask for it when playing has moved past entertainment for you.

How long have I been playing?

A reality check shows time and money spent at intervals you pick, on screen. Set it when you want a plain picture while you play.

Support you control

Four steps to a set limit

Nine Casino puts the tools inside the account itself, so nothing is sent or asked for by post.

You are logged in and looking

Open your account settings and look for the responsible gambling or limits section. Your email address is the login you used.

Which limit fits?

Choose the limit type that matches the problem: deposits, losses, or a session time reminder if hours slip away.

The period behind the figure

Pick how long the limit covers, then read the page again before you confirm it. Choose the figure you can live with on a quiet week.

Back on the limits page

Save the change, then go back to the limits page to see the figure listed. A screenshot keeps your own record of it.

Three places to call

Who can you call about gambling in New Zealand?

No cost, no judgement, and nothing about the call goes back to the casino.

Gambling Helpline Aotearoa

A free line for players and for the people living with them, answered at any hour, where a trained person listens and points to local support. Talking stays private. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support across eighteen clinics nationwide, with freephone and text contact on weekday mornings to late afternoon. Relatives are welcome to call too. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and for their families: the signs of harm, practical tips, and a finder for support close to home. safergambling.org.nz

What changes when play stops feeling light

Stakes you barely noticed at first can quietly become the reason you open the account. Spotting that shift early keeps the choice in your hands, and a limit or a pause set now is the simplest first step, taken before the next session rather than after a bad one.

None of these makes you a bad person; each one is worth noticing in your own week.

Playing longer than you planned
Chasing what you have lost
Hiding your play from someone
Spending money set aside for bills
Feeling restless when you cannot play
Borrowing to keep going
Play that stopped feeling like fun

Minors at arm's length and relatives in reach

Keep the age check honest. Registration asks for a date of birth, and play stays closed to anyone under 18. Documents proving identity are requested before a first withdrawal, so the check is not only a box on a form.

Lock the device down first. On any shared family phone or computer, switch on software that filters gambling sites before the device reaches a young person. A filter set once covers every browser on that device, rather than a single bookmark.

Who can a worried parent ring? Raising the subject works better without accusation: describe what you have seen and ask how they are. Gambling Helpline Aotearoa takes calls around the clock, and relatives can ring it for guidance on their own.

Which one do you actually need?

Take a pause. A short break locks play for hours or days without closing the account, and you start it yourself from the responsible gambling area. Login details can stay with you, so the return is easy when the break is done.

Long-term self-exclusion. A longer stop closes your access for up to two years when the operator sees signs of harm, and it cannot be lifted early. Requested inside the account, it stays in place until the period runs out, so choose it only if you mean it.

One account, one door, no register behind it. Nothing sits above the casino here: each operator holds its own exclusion for up to two years, and the account is where you arrange it. Confirm the start with the helpline if you want a person alongside you while you do it.

Spaces to step out

Wondering how the limits and exits work?

Worth reading when a figure, a break or a closing decision is on your mind.

Why does Nine Casino ask for my age before I can play?+

Age and identity must be verified before an account is activated, so the confirmation of who you are comes before any play. It keeps the site to 18+ only, as the Curaçao licence and the New Zealand rules for this market require.

Can the same limits be set from my phone, not just a laptop?+

Both devices open the same account and the same settings area, so a cap on top-ups, a cap on losses, session reminders, a reality check or a pause all work from your phone. Whatever you set there holds on every device you sign in from.

What does a break from play actually change for me?+

A break pauses your play for a fixed stretch you choose, and signing in shows how much of it is left; play opens again on its own when that stretch finishes. Self-exclusion is the longer version, and it is set inside your casino account because this market has no national register.

Who can I ring if someone at home spends too long gambling?+

Gambling Helpline Aotearoa takes calls from relatives as well as players, free and around the clock, and the problem gambling organisations listed further down the page also advise family members and run counselling. Starting that conversation early is easier than after a crisis.

Does blocking Nine Casino also block me from other casinos in New Zealand?+

No. Exclusion at Nine Casino covers this platform only, and New Zealand keeps no national self-exclusion register, so a step you take here does not follow you elsewhere. For a stop that covers other operators, you would need to set exclusion with each of them separately.

Is there a way to undo my self-exclusion before it ends?+

No. A self-exclusion holds for the full period you chose, and customer support cannot shorten it because that closure is the point of the tool. Choose a period you can live with, then use deposit limits and breaks for shorter rests.