Answers in minutes

Need a Hand at Nine Casino Right Now

Reach Nine Casino support by live chat, e-mail or phone, and someone answers around the clock, every day of the week.

Chat to support Verified by eCOGRA

Paid today

595,920 NZ$

7,479 Playing now

Licensed & auditedGaming Control Board Curaçao OGL/2007/8692/600, independently tested by GLI and eCOGRA

Fast withdrawals24-minute average payout time, NZ$42M processed weekly across 231,000+ trusted players

Bank-grade securityTLS 1.3 encryption protects every transaction and login, operated by Nine Casino N.V. since 2007

Independently tested, transparently verified

You Are Waiting on an Answer

Nine Casino keeps three lines open at all hours, so help fits the way you prefer to ask.

Reach an agent now

Best when you want an answer while a game or payment sits unresolved; a live agent typically picks up within two minutes, any hour.

Start chat

Keep it in writing

Best for documents, statements and anything you want in writing; write to [email protected] and most replies land inside eight hours.

Write us

Direct phone line

Best when talking settles it faster; call +64 9 192 7157 (NZST) and you usually have a person within three minutes.

Call now

Local support

Less Guessing, More Local Support for New Zealand

Nine Casino staffs the desk for New Zealand hours, in English and three other languages, with local gambling help close by.

How to reach us

New Zealand phone+64 9 192 7157

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorGaming Control Board Curaçao

Help

Gambling helpProblem Gambling Foundation of New Zealand

When gambling stops being a game

Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and the Multi-Venue Exclusion Programme all work independently of Nine Casino. Each offers free, confidential support for anyone in New Zealand affected by gambling.

Problem Gambling Foundation of New Zealand. Counselling and face-to-face support, free of charge, for players and for the people who live with them.

Gambling Helpline New Zealand. A confidential line for anyone who wants to talk things through before deciding on a next step.

Multi-Venue Exclusion Programme. One request that can keep you out of several venues at once, arranged with trained advisors.

Nine Casino addresses

Six Mailboxes, One Right Answer

Use this list the moment your question has a clear owner, such as a document, a payout or a privacy request.

Account

General support and login help[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints and escalation[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

You need an answer now

Hours and Typical Response Times

After this table you will know the exact hour and wait behind every way of reaching Nine Casino.

Live chat

Live chat hoursAvailable around the clock

Chat first replyAbout 2 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail replyWithin 8 hours

Phone

Phone number+64 9 192 7157

Phone waiting timeAbout 3 minutes

What Should You Have Ready First?

Gathering these before you make contact keeps the first reply useful rather than a follow-up request.

Registered e-mail address on the account
Account number or player nickname
Payment method confirmation for the deposit
Screenshot of the error or game round
Proof of address, if verification is open

Six facts

You Are Reading the Small Print

Once you finish this table you will know the company, its registration and its licence holder by name.

Company

Legal nameNine Casino N.V.

Company number837007 (Curaçao)

AddressHeelsumstraat, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2007/8692/600

Written contact

Support e-mail[email protected]

Independently tested, transparently verified

Your Complaint, Taken Step by Step

Nine Casino answers complaints in writing and in order, so nothing rests on who you reached first.

Nine Casino complaint inbox

Put the account e-mail, the date, the amount and what you expected into one message to [email protected]. Nothing here needs to be repeated to a second address.

A reply with findings

A written reference number comes back with the agent handling your case. Keep that reference, and a reply follows setting out what was found and what changes.

Still unhappy after the reply

If the first answer does not settle it, ask for the case to be reviewed by a senior team member. Someone else reads the whole thread before a final position is written.

A final answer in writing

Once Nine Casino has given its final written answer, you may take the matter to the Gaming Control Board Curaçao. Keep the reference number to hand for that step.

Skip the queue

Read this before you message us

Removes the worry that you must reveal a password to unlock your own account.

trustWhat do I need to send to prove it is my account?+

Your registered email address is enough to locate the account, so nothing else is needed. Support never asks for the password, and any message requesting it is not from Nine Casino. A short description of the issue and the date of your last deposit speed things up.

trustCan I close my Nine Casino account permanently?+

A closure request goes to the support address from the email registered on the account, and one account per player applies. Any remaining balance is settled to your chosen method before the account is closed. Reopening later is not automatic.

trustWhen do my uploaded documents get approved?+

Documents land in a queue that is usually cleared within 6 hours. Proof of identity, proof of address and payment method confirmation cover most checks. A busy weekend can stretch that window, so sending files early avoids a wait at withdrawal.

trustDo I need to check a licence before I deposit?+

Nine Casino N.V. operates under licence OGL/2007/8692/600, issued by the Gaming Control Board Curaçao. The company number is 837007 (Curaçao) and the registered address is Heelsumstraat, Willemstad. That licence is the reason payouts and audits follow a fixed process.

trustWhat if I want to see or delete my data?+

Both requests go to the privacy mailbox, and the reply explains what is held and why. Deletion follows once legal and anti-money-laundering duties allow it, so some records stay for a set period. Identity is confirmed first, again without any password.

trustWhen is someone actually there to reply?+

Agents answer at any hour, including public holidays and the small hours of a New Zealand Sunday. Live chat typically replies in 2 minutes and the phone line in 3 minutes. Email takes longer, up to 8 hours, because it is handled in order.